Return and Refund Policy
Thank you for shopping with us at Pocotep. We strive to provide you with quality products and a delightful shopping experience. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy outlined below:
1. Eligibility for Returns
We accept returns for eligible items within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that are non-returnable include [list any specific non-returnable items such as perishable goods, intimate items, etc.]
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period to notify us of your intent to return the item. Provide your order number, the name of the item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with the necessary instructions, including the return address and any additional requirements.
- Pack the item securely in its original packaging, ensuring that it is protected during transit.
- Ship the item back to us using a reliable shipping method with a tracking number. The return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
3. Refund Process
Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
Certain items are non-refundable and not eligible for return. These include [list any specific non-refundable items such as gift cards, downloadable software, etc.]
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and provide a replacement or issue a full refund, including any applicable shipping charges.
6. Customer Support
Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach out to us through our contact page, email, or phone during our business hours.